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Customer success stories

Plus

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Basic info:

Company:

Plus is the brand name of Poland's mobile phone network operator, Polkomtel. The company is entirely owned by Polkomtel sp. z o.o. It operates GSM, UMTS, LTE and WLAN networks in Poland. At the end of 2015, Plus had 14,698 million customers, including 6,576 million in prepaid system.

Industry:

Telecommunication

Country:

Poland

Number of users:

700

Technologies used:

Dynamics CRM 2011

Microsoft .NET Custom Development

Custom CPQ platform

Basic info:

Netwise has been supporting Plus since 2010. First, a simple CRM for B2B management was introduced. Within 9 years, the CRM has become a crucial component in Plus’s sales, service and offering. Dynamics CRM was extended with many custom mechanisms built by Netwise, including a Configure-Price-Quote (CPQ) solution built solely on Microsoft Dynamics CRM extended by custom Kendo UI.

IMPLEMENTED SOLUTION:

CRM deployment supports Key Account Management including sales pipeline, profit planning and technical project management (250 users), back-office operations for the sales process and sales operations and planning for independent dealers (420 users).

Recommendations

“The flexible approach of our partner, Netwise, enables us to fully respond to the changing market and continuously deploy new functionalities. The implementation of new processes is preceded by firstly creating a vision of the functionality and business benefits by Netwise and Polkomtel. This vision can then be quickly implemented by our partner resulting in a very short time-to-market, enabling the system to reflect the rapid development of Polkomtel.” Sylwester Skolimowski, Director, Polkomtel

“Our sales representatives were given an easy-to-use tool that gives them quick access to current and critical data, while also increasing the effectiveness of customer activities,” Mateusz Firląg, Director of the Business Customers Department at Polkomtel Sp. z o.o.

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Benefits
  • Process standardization
  • Improved process management
  • Improved internal and external communications
  • Improved efficiency and relationship outcomes
  • Secure remote access
  • Optimized development costs

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