Microsoft Dynamics 365 Customer Engagement…where are you?
And it’s official.
Rebranding MS Flow to Power Automate and changing the icons is just scratching the surface. About two months ago we informed about the change in Microsoft licensing. Changes continue, and now we can officially say that Microsoft Dynamics 365 Customer Engagement is only available in the on-premise version.
The online version is built on Power Platform and CDS. Accessing
MS Flow Power Automate is not a nice to have feature anymore. There is no possibility to install Power Platform, Power Automate and all cloud-based options locally.
The systems codebase must differ and will continue to differ in the future (possibly dropping the D365 CE altogether within couple of years). This has significant impact on the way we (partners) prepare solutions – plugins, workflows and integrations.
For the on-prem version there are no significant changes, what was available is still on the table, but online… We’ve got some new toys and they are fun to play with. If you’re not into #nocode #lowcode yet, then you better prepare yourself for a change. But that’s for another time.
— Nick Doelman #PowerPlatform (@readyxrm) 16 October 2019
So, how do we call cloud version of good old “Microsoft CRM”? Microsoft says: app names!
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Marketing
Dynamics 365 Field Service
Dynamics 365 Project Service Automation
To be continued…
See more great articles:
What prevents great CRM implementation? 5 common reasons
How to prevent CRM implementation failure? Here you will find 5 tips to a successful implementation of your new CRM system.
Powerful business application platform – Microsoft Power Platform
Power Platform from Microsoft is a powerful business application platform – providing quick and easy app building and data insights.