Microsoft Dynamics 365, with state-of-the-art technologies and unprecedented flexibility, is the ultimate Customer Relationship Management (CRM) platform. Drawing from a wide range of sources, Dynamics 365 creates at 360-degree customer view, presenting data and analysis in a simple, intuitive dashboard. No matter what industry you’re in, no matter the size of your organization, Microsoft Dynamics 365 harnesses the power of data, analytics, and business intelligence to bring your customer relationships, sales networks, and internal processes to the next level.
Manage Sales with Dynamics 365 for Sales
Sales used to be about the salesman, about cold calling and face-to-face relationships. Those days are over. With global markets, intense competition, and intricate array of sales channels, the sales process is more complicated – and more data-driven – than ever. Microsoft Dynamics 365 for Sales can help you stay on top of it all, managing interactions with sales staff, independent partners, and customers, building and maintaining your sales funnel, and implementing a range of sales, marketing, customer service, and back office processes.
Microsoft Dynamic 365 for Sales constantly collects, organizes, and analyzes data, making it easy to monitor the sales process, so you know what works and what doesn’t.With convenient access to real-time data and analysis, you can react quickly, providing intelligent sales and support and building customer loyalty.
Delight your Customers with Dynamics 365 for Customer Service
It’s not all about price – with tougher competition than ever, effective customer service is more and more important. Microsoft Dynamics 365 for Customer Service makes it easy to manage customer services inquiries from start to finish, ensuring the best possible outcomes. Compatibility with a wide range of communications channels – from email and SMS to social media channels such as Facebook, Twitter, and LinkedIn – means you can make the most of each and every customer service interaction, building stronger customer relationships.
Generate leads with Dynamics 365 for Marketing
Dynamics 365 is a fully blown Marketing Automation solution integrated with CRM.
We have a whole page dedicated to Marketing Automation and Campaign Execution, so if you’re interested in these topics, you might want to read more here.
Plan and execute projects with Project Service Automation
So, you won your opportunity and want to manage a project? Plan resources, bill your customer and monitor progress of all works you do for your customers? Look no further! Project Service Automation (PSA), which is a part of Dynamics 365, fulfills all abovementioned requirements and many more!
Schedule and optimize field activities with Dynamics 365 for Field Service
With Dynamics 365 for Field Services your organization can optimize field resources by empowering technicians with a 360-degree view of your customers and real-time guidance, as well as by automating scheduling to dispatch the right technician for the job to be done.
Monitor brand sentiments with AI for Market Insights
Make better decisions using market data and improve customer relationships with actionable web and social insights. Monitor brand sentiment and industry trends with sentiment analysis and web search data. Finally, win customers by engaging in relevant conversations, and drive business growth by responding faster to trends.
Recruit, onboard and manage your employees with Dynamics 365 for Talent
To get the best results, you need the best team. That means attracting, hiring, and developing the best candidates available. Though that may be easier said than done, Microsoft Dynamics 365 can help. Innovate HR features and compatibility with Office 365 and LinkedIn help you manage the recruitment process and attract, hire, and develop the right candidates as efficiently as possible.
Offer unified store experiences with Dynamics 365 for Retail
Retail poses a unique set of challenges. Customers are picky and competition is fierce. No matter how good your produce or service is, it can be tough to get ahead. Microsoft Dynamics 365 can help you maximize the retail experience, making the most out of every opportunity to interact with customers – whether in-store or online. Innovative features make it easier than ever to offer personalized shopping experiences, combining customer interactions, advanced analytics, and merchandising to tailor your offer to each individual customer.