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We know how to make that the CRM system will help your company.
CRM implementation and business applications is not another “IT project”. First of all it’s a business venture combined with the implementation of appropriate technology.
There is no one-size-fits-all approach to CRM implementations and business applications. The implementation of a CRM system depends on the size of the company, its needs and goals, organizational culture and IT requirements. CRM projects can be very complex and span many business processes, but they can also be a simple adaptation of an existing platform (such as Dynamics 365) to improve a specific process from start to finish.
The primary goal must always be not just “implementation”, but the optimization of business processes and increasing the efficiency of activities:
- sales,
- marketing,
- personalization of customer experiences,
- customer service.
Our strength is deep technological knowledge combined with business experience gained during Dynamics CRM implementations in many industries.
Areas that can be covered by CRM system:
Sale
Management of Customers, offers, orders and potential. Goals and sales planning.
Marketing
Lead management, campaign management and campaign execution.
Digital Marketing
Marketing automation, email marketing, Customer purchase paths, multi-channel.
Customer service
Multi-channel Customer service, call center. Case, contract and SLA management.
Field service
Managing work time and resources, managing the allocation of services and technicians.
Partner service
Managing the sales network and partners. Goals, potentials, KPIs, gamification.
Analytics
Reports, dashboards, data analysis, data unification, customer segmentation.
Predictions and recommendations
Suggestions for the best actions, customer behavioral analysis, multi-channel data analysis.
CRM and CEM implementations
Netwise provides consulting and implementation services in the area of systems supporting customer relationship management – Customer Relationship Management (CRM) and supporting customer experience building – Customer Experience Management (CEM), as well as in the areas of sales, marketing and service automation in companies.
Our consultants are the best experts in Poland certified in the area of Microsoft Dynamics 365, known in the world and invited to many conferences.
Business consulting in the area of CRM
We offer consulting services at every stage of CRM system implementation:
- Modeling of sales, marketing and customer service processes
- Business analysis
- Planning the CRM architecture
- Iterative design work in the entire scope of the CRM project
- Supervision over the quality of CRM projects
Our unique approach to CRM implementations
We do things in a unique, proven way. In 2008, we were one of three companies in Poland that used agile methodologies in their projects. Agile methodologies and an iterative approach allow us to deliver value to clients faster, in short intervals.
In 2009, we had our own Data Center and offered Dynamics CRM in the public cloud, 6 years before it became popular.
During each implementation, we work with the client to find the best solution. We actively consult with clients thew way of the implementation strategy and CRM system in selected areas of the organization.