Phone integration in Dynamics 365 (Computer Telephony Integration)
Did you ever wonder how to connect your CRM system with your phones, so that CRM users can make and receive calls from you customers? In this article we cover the most common integration methods and their advantages.
How to implement a CRM system with Dynamics 365 – 5 biggest steps
CRM implementation project is not only a technical undertaking. In fact, it's mostly business project backed by proper technology. In this post, we describe the 5 most important steps in every successful CRM implementation. Follow them and you'll implement a CRM your users will love!