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Microsoft Dynamics 365 Sales & Customer Service

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Microsoft Dynamics 365, with state-of-the-art technologies and unprecedented flexibility, is the ultimate Customer Relationship Management (CRM) platform. Drawing from a wide range of sources, Dynamics 365 creates at 360-degree Customer view, presenting data and analysis in a simple, intuitive dashboard. No matter what industry you’re in, no matter the size of your organization, Microsoft Dynamics 365 harnesses the power of data, analytics, and business intelligence to bring your Customer relationships, sales networks, and internal processes to the next level.

 

How to use individual Dynamics 365 Customer Engagement modules in your organization?

  • Manage the sales funnel and increase sales thanks to
    Dynamics 365 Sales
     
  • Increase customer satisfaction with
    Dynamics 365 Customer Service
     
  • Generate new sales opportunities with
    Dynamics 365 Marketing
     
  • Plan, settle and manage projects in
    Dynamics 365 Project Service Automation
  • Plan and optimize field activities thanks to
    Dynamics 365 Field Service

 

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Sales Management

Dynamics 365 Sales

Sales used to be about the salesman, about cold calling and face-to-face relationships. Those days are over. With global markets, intense competition, and intricate array of sales channels, the sales process is more complicated – and more data-driven – than ever. Microsoft Dynamics 365 for Sales can help you stay on top of it all, managing interactions with sales staff, independent Partners, and Customers, building and maintaining your sales funnel, and implementing a range of sales, marketing, customer service, and back office processes.

Microsoft Dynamic 365 for Sales constantly collects, organizes, and analyzes data, making it easy to monitor the sales process, so you know what works and what doesn’t. With convenient access to real-time data and analysis, you can react quickly, providing intelligent sales and support and building Customer loyalty.

 

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Customer Service

Dynamics 365 Customer Service

It’s not all about price – with tougher competition than ever, effective Customer service is more and more important. Microsoft Dynamics 365 Customer Service makes it easy to manage Customer services inquiries from start to finish, ensuring the best possible outcomes. Compatibility with a wide range of communications channels – from email and SMS to social media channels such as Facebook, Twitter, and LinkedIn – means you can make the most of each and every Customer service interaction, building stronger Customer relationships.

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Marketing Automation

Dynamics 365 Marketing

Dynamics 365 is a fully blown Marketing Automation solution integrated with CRM.

We have a whole page dedicated to Marketing Automation and Campaign Execution, so if you’re interested in these topics, you might want to read more here.

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Planning and project execution

Dynamics 365 Project Service Automation

So, you won your opportunity and want to manage a project? Plan resources, bill your Customer and monitor progress of all works you do for your Customers? Look no further! Project Service Automation (PSA), which is a part of Dynamics 365, fulfills all abovementioned requirements and many more!

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Field Service management

Dynamics 365 for Field Service

With Dynamics 365 for Field Services your organization can optimize field resources by empowering technicians with a 360-degree view of your customers and real-time guidance, as well as by automating scheduling to dispatch the right technician for the job to be done.

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